--- title: Channel Customer Onboarding Guide --- [Skip to main content](https://info.optusinc.com/channel-onboarding-guide#main) [![Optus-Logo-Blue-02](https://info.optusinc.com/hs-fs/hubfs/Assets/Optus-Logo-Blue-02.png?width=100&height=13&name=Optus-Logo-Blue-02.png)](https://www.optusinc.com/) - Show submenu for COMPANY COMPANY - [WHO WE ARE](https://www.optusinc.com/company/) - [WHAT WE DO](https://www.optusinc.com/solutions-and-services/) - [CAREERS](https://www.optusinc.com/careers/) - [CONTACT US](https://www.optusinc.com/contact-us/) - Show submenu for SOLUTIONS SOLUTIONS - [CYBERSECURITY](https://www.optusinc.com/cybersecurity/) - [CLOUD COMMUNICATION AND CS](https://www.optusinc.com/cloud-communications-and-cx/) - [PHYSICAL SECURITY](https://www.optusinc.com/physical-security/) - [CORE CONNECTIVITY](https://www.optusinc.com/core-connectivity/) - Show submenu for SERVICES SERVICES - [MANAGED SERVICES](https://www.optusinc.com/managed-services/) - [NATIONWIDE SERVICE DELIVERY](https://www.optusinc.com/nationwide-service-delivery/) - Show submenu for PARTNERS PARTNERS - [PARTNER WITH OPTUS](https://www.optusinc.com/partners/) - [PORTAL](https://optusinc.my.site.com/s/login/) - Show submenu for INSIGHTS INSIGHTS - [RESOURCES](https://www.optusinc.com/resources/) - [BLOG](https://blog.optusinc.com/en/blog) - [EQUIPMENT RESOURCES](https://www.optusinc.com/equipment-resources/) - Show submenu for OPTX OPTX - [TECHNOLOGY SUITE](https://info.optusinc.com/optx-technology-suite) Open main navigation Close main navigation - Show submenu for COMPANY COMPANY - COMPANY - [WHO WE ARE](https://www.optusinc.com/company/) - [WHAT WE DO](https://www.optusinc.com/solutions-and-services/) - [CAREERS](https://www.optusinc.com/careers/) - [CONTACT US](https://www.optusinc.com/contact-us/) - Show submenu for SOLUTIONS SOLUTIONS - SOLUTIONS - [CYBERSECURITY](https://www.optusinc.com/cybersecurity/) - [CLOUD COMMUNICATION AND CS](https://www.optusinc.com/cloud-communications-and-cx/) - [PHYSICAL SECURITY](https://www.optusinc.com/physical-security/) - [CORE CONNECTIVITY](https://www.optusinc.com/core-connectivity/) - Show submenu for SERVICES SERVICES - SERVICES - [MANAGED SERVICES](https://www.optusinc.com/managed-services/) - [NATIONWIDE SERVICE DELIVERY](https://www.optusinc.com/nationwide-service-delivery/) - Show submenu for PARTNERS PARTNERS - PARTNERS - [PARTNER WITH OPTUS](https://www.optusinc.com/partners/) - [PORTAL](https://optusinc.my.site.com/s/login/) - Show submenu for INSIGHTS INSIGHTS - INSIGHTS - [RESOURCES](https://www.optusinc.com/resources/) - [BLOG](https://blog.optusinc.com/en/blog) - [EQUIPMENT RESOURCES](https://www.optusinc.com/equipment-resources/) - Show submenu for OPTX OPTX - OPTX - [TECHNOLOGY SUITE](https://info.optusinc.com/optx-technology-suite) - Search - - - - Search ![Channel Resource Center Banner](https://info.optusinc.com/hs-fs/hubfs/Channel%20Resource%20Center-01_1200.png?width=1200&height=400&name=Channel%20Resource%20Center-01_1200.png "Channel Resource Center Banner") Welcome to the Optus Channel Customer Onboarding Guide. This comprehensive resource is designed to streamline your integration into our distribution network following the Forerunner-NEC acquisition. Our goal is to ensure you have all the necessary information at your fingertips to operate efficiently within our ecosystem. --- ### Portal Access ##### Optus Portal To access essential tools and resources, sign up for an Optus portal account: - Visit [Optus Portal Sign-Up](https://info.optusinc.com/request-an-optus-portal-account?hsLang=en) - Complete the registration form with your business details - Await confirmation email with login credentials - Log in and explore the features tailored to enhance your operations - For information on how to use the Optus portal, [use this guide](https://info.optusinc.com/hubfs/Optus%20Portal%20Training-1.pdf?hsLang=en). ##### NEC LMS Portal For NEC licensing resources: - Navigate to [NEC LMS Portal Sign-Up](https://info.optusinc.com/request-an-optus-portal-account-0?hs_preview=LqJLyRkw-187186521204&hsLang=en) - Provide the necessary details for account setup - Click the 'Submit' button to initiate the process - Forerunner will activate your account within 7-10 business days --- ### Support Contacts ##### Sales Support For assistance with quoting, inventory inquiries, order processing, and shipping: - Email: [nec@optusinc.com](mailto:nec@optusinc.com) - Phone: 870-974-7711 Our dedicated team is equipped to handle: - SWA, license, and hardware quotations - Inventory availability checks - Order processing and tracking - Shipping inquiries and status updates ##### Technical Support For all technical inquiries and support: - Contact NTAC (NEC Technical Assistance Center) - Phone: 800-852-4632 --- ### Order Processing - New orders will be processed and shipped starting in March 2025. - Backordered items will be addressed at the end of March 2025. - For order status updates, please contact our Sales Support team. --- ### Frequently Asked Questions Download the document below, which addresses common queries about the Optus + Forerunner partnership and its impact on your business operations. Additionally, you can view our most recent webinar update below.    [Download FAQs](https://info.optusinc.com/hubfs/Resources/Optus%20Forerunner%20Partnership%20Q%26A.pdf?hsLang=en) [Webinar Update](https://www.meetuniverge.blue/WebConference/RecordingDefault.aspx?c_psrid=EB50D789834D3E&code=549-248-880) [NEC Channel Pricing (July 2025)](https://info.optusinc.com/hubfs/Resources/NEC_Channel_Pricing_2025_07.pdf?hsLang=en) [Channel Customer Letter](https://info.optusinc.com/hubfs/Resources/Forerunner_Channel_Customer_Letter.pdf?hsLang=en)   --- ### Sales Materials ##### Software Assurance (SwA) [SV9000 SwA](https://info.optusinc.com/hubfs/Equipment%20Resources/NEC%20Onboarding%20Documents/Software%20Assurance/SV9000%20Software%20Assurance%20Release%20Notes-%20SV9500.pdf?hsLang=en) [Empowering Smart Enterprise](https://info.optusinc.com/hubfs/Equipment%20Resources/NEC%20Onboarding%20Documents/Software%20Assurance/2018-0404%20SWA%20Empowering%20Smart%20Enterprise.pdf?hsLang=en) [5 Good Reasons for SwA](https://info.optusinc.com/hubfs/Equipment%20Resources/NEC%20Onboarding%20Documents/Software%20Assurance/2018-0404%20SWA-5%20Good%20Reasons%20Sales%20Sheet.pdf?hsLang=en) ##### SV9500 [SV9500 Data Sheet](https://info.optusinc.com/hubfs/Equipment%20Resources/NEC%20Onboarding%20Documents/SV9500/SV9500%20Data%20Sheet%202016-0118.pdf?hsLang=en) [SV9500 Brochure](https://info.optusinc.com/hubfs/Equipment%20Resources/NEC%20Onboarding%20Documents/SV9500/SV9500%20Brochure%202016-0118.pdf?hsLang=en) [SV95SE Data Sheet](https://info.optusinc.com/hubfs/Equipment%20Resources/NEC%20Onboarding%20Documents/SV9500/SV95SE%20Data%20Sheet.pdf?hsLang=en) ##### SV9100 [SV9100 Data Sheet](https://info.optusinc.com/hubfs/Equipment%20Resources/NEC%20Onboarding%20Documents/SV9100/SV9100%20Data%20Sheet%202019-0912.pdf?hsLang=en) [SV9100 Brochure](https://info.optusinc.com/hubfs/Equipment%20Resources/NEC%20Onboarding%20Documents/SV9100/SV9100%20Brochure-CoBranded%202019-08.pdf?hsLang=en) [SV9100 UC Suite Brochure](https://info.optusinc.com/hubfs/Equipment%20Resources/NEC%20Onboarding%20Documents/SV9100/SV9100%20UC%20Suite%20Brochure%20v02-12-16%20SW11043.pdf?hsLang=en) [SV9100 HM Sales Sheet](https://info.optusinc.com/hubfs/Equipment%20Resources/NEC%20Onboarding%20Documents/SV9100/SV9100%20HospitalityManagement_SalesSheet_v2%20SW16017.pdf?hsLang=en)   --- ### InForm Voice Documents [InForm High Level Overview Brochure](https://info.optusinc.com/hubfs/Resources/Forerunner/InForm%20High%20Level%20Overview%20Brochure.pdf?hsLang=en) [Managed and Supported Terminals](https://info.optusinc.com/hubfs/Resources/Forerunner/Managed%20and%20Supported%20Terminals.pptx?hsLang=en) ©2026 Optus, Inc. 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