Welcome to the Optus Channel Customer Onboarding Guide. This comprehensive resource is designed to streamline your integration into our distribution network following the Forerunner-NEC acquisition. Our goal is to ensure you have all the necessary information at your fingertips to operate efficiently within our ecosystem.

Portal Access

Optus Portal

To access essential tools and resources, sign up for an Optus portal account:

• Visit Optus Portal Sign-Up
• Complete the registration form with your business details
• Await confirmation email with login credentials
• Log in and explore the features tailored to enhance your operations
• For information on how to use the Optus portal, use this guide.

NEC LMS Portal

For NEC-specific learning and management resources:

• Navigate to NEC LMS Portal Sign-Up
• Provide the necessary details for account setup
• Click the 'Submit' button to initiate the process
• Forerunner will activate your account within 7-10 business days

Support Contacts

Sales Support

For assistance with quoting, inventory inquiries, order processing, and shipping:

• Email: nec@optusinc.com
• Phone: 870-974-7711
  

Our dedicated team is equipped to handle:

• SWA, license, and hardware quotations
• Inventory availability checks
• Order processing and tracking
• Shipping inquiries and status updates

Technical Support

For all technical inquiries and support:

• Contact NTAC (NEC Technical Assistance Center)
• Phone: 800-852-4632

Order Processing

• New orders will be processed and shipped starting in March 2025.
• Backordered items will be addressed at the end of March 2025.
• For order status updates, please contact our Sales Support team.
  

Frequently Asked Questions

Download the document below, which addresses common queries about the Optus + Forerunner partnership and its impact on your business operations. Additionally, you can view our most recent webinar update below.